Dealer

Technical Solution Update

Update from Volkswagen New Zealand, 30 June 2016

The German Federal Motor Transport Authority (KBA) has approved software updates for affected 2.0L and 1.6L TDI engines in the European Union (EU) and other parts of the world outside the USA and Canada. In New Zealand every Volkswagen vehicle is manufactured to EU emission specifications, so the New Zealand market is covered by the approvals. 

The KBA has confirmed that the software update does not change fuel consumption, CO2 emissions, engine power output, engine torque or noise emissions in the relevant test cycles. Since the start of the year the international roll out is well underway. So far, the KBA has approved software updates for over 3.7 million affected Volkswagen Group vehicles (including Volkswagen) worldwide. In the New Zealand market, the software updates started with the Volkswagen Amarok and are continuing with Volkswagen Tiguan 2.0 TDI 4MOTION Automatic. Other Volkswagen models will follow in due course.  

No customer or dealer has reported any problem with the installation of the latest software update to European Motor Distributors. Owners of the remaining affected vehicles in New Zealand will be contacted as soon as their Volkswagen is ready to be updated. The software update will take approximately one hour to complete. It will be free of charge at an authorised Volkswagen Dealership. 

If you are a Volkswagen customer and would like to speak to us, please contact us on 0800 735 456 or query@volkswagen.co.nz. Frequently asked questions are available here

 

Use your VIN (Vehicle Identification Number) to check whether your Diesel vehicle is affected

For any questions, please contact us at query@volkswagen.co.nz or 0800735456

Please Note: The system only checks Vehicle Identification Numbers (VIN) of the brands Volkswagen and Volkswagen Commercial Vehicles. Your VIN can be found in the front of the service book or at the bottom of the windscreen. 

Check your VIN here on Volkswagen International Website

Frequently Asked Questions

What is the NOx emission issue?

Volkswagen AG is working at full speed to clarify irregularities concerning particular software used in Diesel engines. Volkswagen AG are working intensely to eliminate these deviations through technical measures. A diesel recall of affected vehicles will be completed.

Where can I find out if my vehicle affected?

Click here. Please enter your Vehicle Identification Number (VIN) which you can find in the front of the service book or at the bottom of the windscreen. 

My vehicle is affected. Do I need to take it to a workshop immediately?

No. All the vehicles concerned are safe from a technical standpoint and roadworthy.

My car is affected. Can I still drive it?

Yes, all the vehicles concerned are safe from a technical standpoint and roadworthy.

My car is affected. Who will contact me about the next steps?

Volkswagen New Zealand will contact you as soon as possible to let you know about any actions planned. Should you not have a Volkswagen dealer contact, please use the find a dealer function on this website.

When will I be contacted with further information?

Volkswagen New Zealand will contact you to let you know about any measures that need to be implemented once a solution is found.

What kind of technical service measures will be taken?

Volkswagen AG in Germany is working at full speed with its development department to find a solution to eliminate these deviations and we will inform you as soon as a solution is found.

Any other questions?

For any questions not answered, please contact us at query@volkswagen.co.nz or 0800 735 456