How will it help me?

If your Volkswagen is immobilised for any reason (even mislaid keys, lack of fuel or a puncture) one phone call to Volkswagen Assistance will quickly provide help - anywhere in New Zealand.

If you’re 100 kms or more from home, and the problem can’t reasonably be repaired within 24 hours, we will provide:

Transport to the nearest authorised Volkswagen dealer or your home.

Up to 3 nights accommodation for yourself and those travelling with you.

A rental car for up to three days or alternative ground transport home or on to your destination.

If you break or lose your key, we’ll arrange or the services of a reliable locksmith.

If your windscreen shatters we will refer you to the nearest authorised Volkswagen repairer.

We’ll provide 24 hour access to trained medical staff who will advise you by phone. We can help arrange hospital admission, transfer your medical records, help get treatment nearer to home, or talk with your family doctor, relatives
and friends anywhere in New Zealand.

In an emergency, we can help! We’ll assist in cancelling and re-issuing credit cards, transferring urgent messages, or transporting replacement clothing to you.

We will pass on any urgent messages so family and friends won’t worry about you.

Special Terms & Conditions apply with the Mobility Guarantee.
Please see your Authorised Volkswagen Dealer for details.