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Technical Solution Update

Progress on the recall in 2017.

Update from Volkswagen New Zealand, 17 May 2017.

The software update has been released for all affected customers who continue to be coming into dealerships to have the software update completed on their cars. Each owner has been contacted directly as the software update became available for their vehicle.

If you have not been contacted or would like to check if your vehicle is included in the emissions software recall, please click here 

Volkswagen AG are bound by the German Federal Transport Authority (KBA) and their approval is required for every software release. The KBA have certified that the software meets the standards required under EU law. In New Zealand every Volkswagen vehicle is manufactured to EU emission specifications, so the New Zealand market is covered by the approvals. The KBA have confirmed that after the software update there is no change to the fuel consumption levels, performance figures or noise emissions of the affected models.

After the modification, based on the information supplied by Volkswagen AG, we consider that the vehicles will also fulfil all statutory requirements and the duly applicable emissions standards in New Zealand.

The software update will take approximately one hour to complete at an authorised Volkswagen dealership. If you require a loan car while this work is being completed, the dealership will arrange this at the time of making the appointment for you.

In the meantime, your vehicle is still safe and fit to drive. Between now and the software update, it can continue to be used on the road without any restrictions.

The software updates have gone very smoothly with extremely positive feedback from customers. As an independent distributor of products from Volkswagen AG, we are extremely pleased that the software is performing well in the marketplace and that the recall is proceeding well.

If you would like to arrange for your vehicle to have the software update, please contact your authorised dealer to arrange a convenient time for the work to be completed.

If you are a Volkswagen customer and would like to speak to us, please contact us on 0800 735 456 or query@volkswagen.co.nz. Frequently asked questions are available here

Use your VIN (Vehicle Identification Number) to check whether your Diesel vehicle is affected

For any questions, please contact us at query@volkswagen.co.nz or 0800735456

Please Note: The system only checks Vehicle Identification Numbers (VIN) of the brands Volkswagen and Volkswagen Commercial Vehicles. Your VIN can be found in the front of the service book or at the bottom of the windscreen. 

Check your VIN here on Volkswagen International Website

Frequently Asked Questions

What is the NOx emission issue?

Volkswagen AG is working at full speed to clarify irregularities concerning particular software used in Diesel engines. Volkswagen AG are working intensely to eliminate these deviations through technical measures. A diesel recall of affected vehicles will be completed.

Where can I find out if my vehicle affected?

Click here. Please enter your Vehicle Identification Number (VIN) which you can find in the front of the service book or at the bottom of the windscreen. 

My vehicle is affected. Do I need to take it to a workshop immediately?

No. All the vehicles concerned are safe from a technical standpoint and roadworthy.

My car is affected. Can I still drive it?

Yes, all the vehicles concerned are safe from a technical standpoint and roadworthy.

My car is affected. Who will contact me about the next steps?

Volkswagen New Zealand will contact you as soon as possible to let you know about any actions planned. Should you not have a Volkswagen dealer contact, please use the find a dealer function on this website.

When will I be contacted with further information?

Volkswagen New Zealand will contact you to let you know about any measures that need to be implemented once a solution is found.

What kind of technical service measures will be taken?

Volkswagen AG in Germany is working at full speed with its development department to find a solution to eliminate these deviations and we will inform you as soon as a solution is found.

Any other questions?

For any questions not answered, please contact us at query@volkswagen.co.nz or 0800 735 456