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Dealer

Mechatronics Unit.

Volkswagen AG has established that Volkswagen vehicles with 7 speed dual clutch gearbox, may over time, not continue to meet required production standards.

The mechatronics unit takes electronic signals and converts them into hydraulic power to operate your gearbox. In individual cases, the failure of a component can lead to a pressure loss in the hydraulic part of the gearbox, interrupting the power transmission between engine and gearbox.

We need to undertake an inspection to ascertain whether your mechatronics unit is affected and consequently requires replacement.

Frequently Asked Questions

Does this apply to all vehicles?

No. The inspection is required for all vehicles included in this recall, but it does not mean that your vehicle will require any component replacement.

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What is a recall?

Recalls address any potential safety related defect, due to a feature of design or construction that could pose a risk to the driver, vehicle occupants, or other road users. In the interest of safety, any recall affecting your vehicle should be completed immediately.

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How can I find out if my vehicle is affected by a recall?

If your vehicle has been affected by a recall, Volkswagen will contact you by email or post to let you know and to advise you of the next steps.

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Does service campaign and/or recall work affect the warranty policy affected in any way?

No - service campaigns and/or recalls do not affect the warranty policy on your vehicle, nor your rights generally under the New Zealand Consumer Law.

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Will there be a charge for service campaign and/or recall work?

No - there is no charge for service campaign and/or recall work.

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Can I have the recall carried out all over New Zealand?

All Authorised Volkswagen Dealers in New Zealand have been informed of all active service and recall campaigns.

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Do I have to make an appointment?

Yes, that is important. Your Volkswagen Dealer wants to ensure that parts (if required) are readily available to ensure that you are back on the road as soon as possible.

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Which fault/damage do the affected vehicles have?

Over time a crack of the pressure accumulator of the mechatronic unit in the gearbox can occur.

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What is the cause of the fault?

A production faults as part of the mechanical treatment leads to the reduced strength of a component within the hydraulic system.

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What repercussions does the damage have? What can happen?

Oil and pressure are lost in the hydraulic system of the gearbox. As a result, the transmission of engine/gearbox is interrupted and drive to the wheels is lost.

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Which models are affected by the fault/damage?

Beetle, Golf, Jetta, Passat, Polo, Scirocco, Touran and Caddy with 7 speed dual clutch gearbox and a mechatronic unit produced from October 2008 to November 2014.

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What precisely does the repair involve?

We check the mechatronic unit for you and if needed, the faulty components in the hydraulics are replaced.

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Can the driver recognise the fault?

Yes, a warning lamp in the dash panel and a drop of the pressure in the gearbox hydraulics indicate the fault.

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How long does the repair take?

The check and the repair of the vehicle (if needed) take up to four hours.

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What if I need a loan car while the check is being done?

If you require a loan car while this work is being completed, the dealership will arrange this at the time of making the appointment for you.

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