Dealer

Roadside Assistance Programme

A comprehensive roadside assistance program that guarantees your mobility when you’re travelling on the road irrespective of age, mileage or model.

Rather than finding a tow truck in the dead of night, relying on friends or family or simply counting on someone to stop and help, a single free call will have assistance on the way to get you and your Volkswagen mobile again.

Volkswagen and the First Assistance have joined forces to create the Volkswagen Roadside Assistance Programme. 

You can always count on fast assistance by calling Volkswagen Assistance on 0800 577 599.

How will it help me

If your Volkswagen is immobilised for any reason (even mislaid keys, lack of fuel or a puncture) one phone call to Volkswagen Assistance will quickly provide help - anywhere in New Zealand.

If you’re 100 kms or more from home, and the problem can’t reasonably be repaired within 24 hours, we will provide:

  • Transport to the nearest authorised Volkswagen dealer or your home.
  • Up to 3 nights accommodation for yourself and those travelling with you.
  • A rental car for up to three days or alternative ground transport home or on to your destination.

If you break or lose your key, we’ll arrange the services of a reliable locksmith.



If your windscreen shatters we will refer you to the nearest authorised Volkswagen repairer.

We’ll provide 24 hour access to trained medical staff who will advise you by phone. We can help arrange hospital admission, transfer your medical records, help get treatment nearer to home, or talk with your family doctor, relatives
and friends anywhere in New Zealand.

In an emergency, we can help! We’ll assist in cancelling and re-issuing credit cards, transferring urgent messages, or transporting replacement clothing to you.

We will pass on any urgent messages so family and friends won’t worry about you.

Special Terms & Conditions apply with the Roadside Assistance Programme.
Please see your Authorised Volkswagen Dealer for details.

Roadside Assistance

Roadside Assistance

If your Volkswagen is unfortunately immobilised for any reason, encompassing mislaid keys, lack of fuel or a puncture, one phone call to Volkswagen Assistance will quickly provide assistance - wherever you are in New Zealand.

Vehicle Recovery

Vehicle Recovery

If your vehicle breaks down 100kms or more from home, and it cannot be reasonably repaired within 24 hours, we will transport your vehicle, boat, caravan or trailer you are towing at the time to the nearest authorised Volkswagen dealer and/or home.

Emergency Accommodation

Emergency Accommodation

We will provide you with up to 3 nights accommodation for yourself and those travelling with you (up to a maximum value of $120 per night).

Rental Car

Rental Car

We will provide you with a rental car or up to three days to enable you to return home or to continue your journey (up to a maximum value of $120 per day).

Land Transportation Home

Land Transportation Home

If you are stranded and need to get home and you’re more than 100 km away from home, we will arrange for alternative ground transport home or to your next destination within New Zealand for you and those travelling with you.

If you require emergency travel assistance

If you require emergency travel assistance

We can assist in booking accommodation or making alternative travel arrangements if you are unexpectedly delayed. If your travel documents are lost or stolen within New Zealand, we can assist in cancelling and reissuing them for you. We can also advise if you’re lost on the road.

How do I qualify?

If your Volkswagen was purchased new from an authorised New Zealand Volkswagen dealer you are automatically covered for the period of the warranty. All you have to do is keep up a regular maintenance schedule*. If your Volkswagen is outside the manufacturer’s warranty or a pre-owned Volkswagen, just by giving your Volkswagen a service and completing all the required repairs at an authorised dealer your mobility will be guaranteed until the next service is due*.


You can be also confident that when your car is serviced at an authorised dealer it is looked after by trained and experienced professionals using the correct tools with the latest
factory information. And of course, they will have fitted only genuine Volkswagen parts.

See your nearest authorised Volkswagen dealer and have the security of a Volkswagen Roadside Assistance Programme. Take your Volkswagen to where it came from.

*as specified in your Vehicle Service Handbook.