Your rights under the consumer guarantees act.
The Consumer Guarantees Act 1993 (the “Act”) sets minimum standards guarantees for goods/ products and services bought for personal use. In particular, it provides that products sold to consumers come with a guarantee of “acceptable quality”, which means that the products must:
be fit for their purpose (do all the normal things that people would expect them to do);
be durable for as long as most people would expect them to last;
be free from minor and major faults;
do what you the consumer have been told they do; and
be safe and durable.
If you as a consumer have a serious problem with a product, you have the choice between a refund, replacement, repair, or compensation from the business that sold you the product, as long as you comply with certain requirements. If you have a problem with a product that is not serious, the business that sold you the product can choose to refund, repair or replace it with products of identical type, as long as you comply with certain requirements. If you would like more information on your rights and remedies under the Act, please refer to the Commerce Commission’s fact sheet on extended warranties.
This Volkswagen 3+2 Warranty Extension Policy (“Policy”) is designed to provide you with certainty by covering the costs of unforeseen mechanical breakdowns, and reducing inconvenience to you by getting you and your vehicle back on the road as quickly as possible. This Policy does not affect or limit your rights under the Act, but provides benefits over and above the Act’s guarantees.
In summary, subject to the terms of the Policy, these additional benefits include (but are not limited to):
The Policy gives you the peace of mind of knowing exactly how long the cover applies, what benefits you are entitled to, and how to make your claim to ensure it can be settled promptly;
If your vehicle breaks down or suffers a fault, we are just one phone call away (24 hours a day, 7 days a week) to assess the problem and help you get back on the road quickly with the least inconvenience.
No matter where you may break down, our network of Authorised Volkswagen Service Centres will assist you.
You are also entitled to Volkswagen Roadside Assistance benefits (including flat battery, flat tyres and out of fuel assistance), 24 hours a day, 7 days a week. If you break or lose your key, we’ll arrange the services of a reliable locksmith.
Allowances for accommodation or car hire/transport costs if you as the owner/driver break down more than 100 kilometres away from your home and your vehicle is unable to be used for at least 24 hours due to the repair work required.
The Volkswagen 3+2 Warranty Extension Policy remains with the vehicle if it is sold, including in circumstances where you sell your vehicle privately, thus helping to maintain the residual value of the vehicle.
Cooling off period: You can cancel this Policy within five (5) working days after the date on which you received a copy of this Policy by giving us notice of cancellation. In addition, in certain circumstances if we have failed to comply with our disclosure requirements relating to extended warranty agreements under the Fair Trading Act 1986, you may cancel at any time. In any case where you are entitled to cancel this Policy, you can give us notice of cancellation by phoning us, notifying us in writing, by post or email, or in person by visiting our office. Upon cancellation within this five (5) day cooling off period, we will provide you with a full refund of any amounts you have paid under this Policy.