Service and aftersales

Owners and Servicing

Welcome to the family

Service Advantage

Peace of mind comes as standard when you join the Volkswagen family, thanks to our Service Advantage. Whether your Volkswagen is brand new or has been handed down through generations, you will always receive genuine care and transparent pricing from our network of approved service centres across New Zealand.

Our team of experts will make sure your vehicle is properly maintained and you enjoy worry-free motoring for years to come.

The Pillars of Service Advantage

Crystal-clear pricing

Our intuitive service-cost calculator shows you the up-front and maximum retail price to service popular Volkswagen models at any specified interval.

You will find the same transparency and helpful advice from our service advisors at any approved service centre across New Zealand. They will help explain any work required so you can be confident that your Volkswagen will be taken care of.

Book a Service

Book a comprehensive scheduled service, health check, repair or software update for your Volkswagen and enjoy the peace-of-mind that comes with Volkswagen's service advantage.

With 20 approved service centres nationwide, there is always a genuine service nearby.

Book a service
Genuine Accessories

Your drive to the beach, off-road adventure or daily commute can be transformed with high quality Volkswagen Genuine Accessories.

These are perfectly tuned to your Volkswagen, right down to the finest detail, and are produced in strict compliance with Volkswagen standards. Only then can you be certain that every component will interact in perfect harmony.

Volkswagen genuine accessories
Volkswagen warranty
Volkswagen 5 Year Warranty

5-Year warranty now standard across the Volkswagen range.

Buying a new Volkswagen is about to get even more exciting.

Have 5 years of worry-free motoring when you purchase from the Volkswagen range. That’s 5 years with peace of mind as your new vehicle comes standard with our 5 year/150,000 kilometre warranty. That means you can enjoy the freedom of knowing we’ve got you covered*.

*T&Cs apply.


When you buy a new Volkswagen from an authorised Volkswagen dealership in New Zealand, we'll provide warranty cover to protect you against the repair costs of manufacturing and material defects within the specified warranty period.

If your existing warranty is about to expire, or if you haven’t already got a warranty in place, an Extended Warranty with a range of cover options could ensure peace of mind motoring for years to come.

5 Year Warranty standard on all Volkswagen cars.
Roadside Assistance
Roadside Assistance

We’ve got your back with 24/7 365-day access to our New Zealand based breakdown support team. Whether you experience a flat battery at Cape Reinga’s lighthouse, or locked the keys in your Volkswagen while hunting the famous Bluff oysters, a free call to 0800 577 599 will see you right.

Collision Repair
Collision repair services

If your Volkswagen is damaged in an accident, our Approved Collision Repair Network is committed to getting you back on the road with the assurance of Volkswagen's rigid standards for workmanship, quality and integrity.

Volkswagen e-shop

Shop accessories and merchandise online

Volkswagen e-shop

Shop accessories and merchandise online

VW e-shop

When your love for Volkswagen extends far beyond the driver’s seat, Volkswagen offers the items and accessories you need to voice your brand appreciation—loud and clear. From exciting apparel for all seasons to fan-favorite merchandise you can enjoy year-round, our e-store has something to get every enthusiast’s heart racing—just take some time to explore our extensive inventory and see. It’s cool. It’s authentic. And it’s made just for you.

Next Steps

Service costs calculator
Find up-front what it costs to service your Volkswagen and what work will be completed. 

Genuine Parts

Next Steps