Service and aftersales

Owners and Servicing

What makes a Volkswagen a Volkswagen

What makes a Volkswagen a Volkswagen

Your Volkswagen ownership experience 

There are many advantages to owning a Volkswagen, whether brand new or handed down through generations. Our nationwide service network treats every customer like family. You'll receive genuine care and peace of mind, no matter where you are in New Zealand.

Already an owner? 

Visit My Volkswagen

Already an owner? 

Visit My Volkswagen

Visit my Volkswagen

Here, you’ll find a compilation of all relevant and useful information on your vehicle, online tools and much more.

Service and Care
Service and Care

From the moment you arrive at one of our Approved Service Centres, you and your Volkswagen will receive professional service and genuine care. Our nationwide network of approved service centres, provide the full range of services that are designed specifically for your Volkswagen. During a Volkswagen service that requires replacement parts or repairs, we only install Volkswagen Genuine Parts®: High-quality, safe and tailor-made specifically to your Volkswagen. And thanks to our Assured Service PricingOpens an external link there’s transparency for you all the way through your ownership period.

Genuine Parts®

You chose your Volkswagen because of its quality, reliability and safety, so why would you compromise this with anything other than Volkswagen Genuine Parts®?

A genuine part to a Volkswagen is just as important as a scalpel is to a surgeon, the right equipment and no compromises. With a part to match every model, old and new, our genuine range is manufactured precisely to fit, offering the value and quality you expect. 
Backed by a 2-year unlimited km warranty when fitted at an Approved Service Centre, there is nothing quite as good as a genuine part.

Explore Genuine Parts

Genuine Parts
Genuine Accessories
Genuine Accessories®

Transform your drive to the beach, off-road adventure or daily commute with high-quality Volkswagen Genuine Accessories®. We considered every detail so you can customise your Volkswagen with add-ons that are the perfect fit. 

Or select from a wide range of merchandise, from our Classic collections, the GTI range, or more generic branded items just right for that special occasion. 

Crystal clear service pricing

Crystal clear service pricing

VW service pricing

We know that peace-of-mind comes from understanding the costs of your services ahead of time. Use our service cost calculator to see the total up-front and ongoing cost to service a Volkswagen. You will find the same transparency and honest helpful advice from our Service Advisors at each dealer, who will help with explaining any work required so you can be confident that your Volkswagen will be taken care of.

We care for you

Scheduled servicing doesn’t have to be complicated. A Volkswagen Service Plan is a convenient and affordable way to service your car.

Service Plans
Volkswagen 5-Year Warranty 

5-Year warranty is standard across the Volkswagen range.

When you purchase from the Volkswagen range, your vehicle comes with our five year/150,000-kilometre warranty. In other words, five years of worry-free driving. Enjoy the freedom of knowing we have you covered*

*T&Cs apply.

Nationwide Coverage – Authorised Centre

We have a network of 23 Approved Service centres across New Zealand. Each one has a team of factory-certified technicians who know Volkswagens inside and out. They have direct access to approved diagnostic equipment for fault finding and coding. Only Genuine Parts and factory approved tools are used to ensure a high-quality service, every time.

Nationwide cover
Roadside assistance
Roadside Assistance

We’ve got your back with 24/7 365-day access to our New Zealand based breakdown support team. Whether you experience a flat battery at Cape Reinga’s lighthouse or locked the keys in your Volkswagen while hunting the famous Bluff oysters, a free call to 0800 577 599 will see you right.

Keep your Volkswagen 100% with Volkswagen approved collision repair

Accidents happen, and to help you get back on the road we have a range of authorised collision repairers who have undergone training to repair Volkswagen vehicles to the highest standard and back to looking its best.

Collision repairs

Next Steps

Service costs calculator
Find up-front what it costs to service your Volkswagen and what work will be completed. 

Genuine Parts

Next Steps