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When you have a question, we're here to help in any way we can

Whether you are looking for your nearest dealership or after more information on parts and services, our team is ready to help. You can contact us in a variety of ways - check out the FAQ's below, enquire online or connect with your nearest Volkswagen Dealership directly.

Frequently Asked Questions

How do I get a replacement key / keys for my vehicle?

Where can I order a new owners manual?

An Owner's Manual is an essential document that explains how to operate and maintain your vehicle. A replacement Owner's Manual may be purchased from your nearest Volkswagen Dealerships - Service and Parts Department. Make sure you have your VIN number handy so they can look in to this for you. If an Owner's Manual was not supplied with your new vehicle, please contact the Sales Manager at your Volkswagen Dealership.

What is the minimum octane petrol rating that I should use in my vehicle?

Can I change the size of the tyres on my vehicle?

If my vehicle requires a warranty repair, will Volkswagen provide me with a loan vehicle?

Is the warranty on my vehicle transferable to a subsequent owner?

For warranty purposes does my car have to be serviced with Volkswagen or can I go somewhere else?

Your vehicle should be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the vehicle's warranty. Please ensure that you maintain sufficient records to enable our Authorised Dealer Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used. Your Volkswagen Dealer knows the required maintenance schedule for your vehicle and what is required at each service.

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