Vehicle Recall Campaigns

Recalls are identified through ongoing quality observations by every manufacturer. Despite thousands of hours in testing and the most rigorous quality checks, occasionally the manufacturer will find components in your vehicle may be experiencing a higher than expected failure or wear rate. To ensure your Volkswagen continues to provide safe and satisfying motoring, Volkswagen will instigate a recall campaign to rectify the issues of the affected vehicles.

We will notify you by letter if we suspect that there is a component on your vehicle that needs checking. Alternatively, if you would like to check if your vehicle has any outstanding recall campaigns that have not been completed, make a booking at your Volkswagen service dealer. Your dealership can plug your vehicle into the diagnostic tester and check with a worldwide database for any campaigns that could affect your vehicle.

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The recall campaign costs will be performed free of charge for both New Zealand new and used import vehicles alike. Labour for the service inspection will be covered, as will the cost of any component that is replaced as a precautionary measure.

If you would like to update your contact details, simply email your contact information, including your car registration to email@volkswagen.co.nz From there, we will update your contact information in our system so we can stay in touch.