Volkswagen genuine servicing

My Volkswagen 
Part of the family

Your prized possession

We know how much you care about your Volkswagen—because the feeling is mutual. That's why we've put everything you need to enjoy and maintain your Volkswagen in one place. Find information from servicing and warranties to accessories and quick tips. 

Flexible payment plan available

Buy a Service Plan online

Flexible payment plan available

Buy a Service Plan online

VW Service Plans

We designed Volkswagen Service Plans to make servicing affordable.

Choosing a Volkswagen Service Plan ensures that you get set costs over time for routine servicing, for both parts and labour.

If you have purchased your Volkswagen new in New Zealand, Service Plans are available within 12 months from date of first registration, or up until the first scheduled service.

Our Service Plans can help you protect your resale value and keep your Volkswagen, a Volkswagen.

Learn more about our Service Plans

Book a service

Book a comprehensive scheduled service, health check, repair or software update for your Volkswagen and enjoy the peace-of-mind that comes with Volkswagen's Service Advantage. With 20 approved service centres nationwide, there is always a Genuine Service nearby.


Driving a Volkswagen is designed to be a worry-free experience. The excitement you feel behind the wheel comes with the reassurance that your car is covered.

When you buy a new car from an authorised Volkswagen dealer, we provide a comprehensive warranty for the first five years.

Understanding your Service Pricing

Understanding your Service Pricing

VW service pricing

You can use the service cost calculator to see how much your Volkswagen costs to service at any time during your ownership. It’s intuitive to use and shares the up-front and maximum retail price of services. If you have questions you’d like to chat through, our dealership Service Advisors are available to advise about what will work best for you. You can count on honesty and transparency, plus complete confidence that your Volkswagen will be looked after.

Accessories and Merchandise


Customise your Volkswagen (or yourself) to suit your lifestyle. Whether it's transport solutions, comfort and safety equipment, sport and lifestyle items or the coolest merchandise, our extensive Volkswagen Genuine Accessories range will add that finishing touch to you and your Volkswagen


The Volkswagen Lifestyle Collection is an innovative, modern, sporty and unique range of genuine merchandise.

At the heart of each of our collections you will find high quality design, superior materials and superb workmanship. This is what we value; both in our vehicles and our genuine merchandise.

Nationwide Coverage

Authorised service centres

Nationwide Coverage

Authorised service centres

VW Service centre

Our nationwide network of Approved Service Centres offer transparent pricing, giving the up-front cost to service your Volkswagen. There is a team of factory-certified technicians in each centre, equipped to work under the bonnet of your vehicle. They have direct access to approved diagnostic equipment for fault finding and coding. Only Genuine Parts and factory approved tools are used to ensure you receive a high-quality service, every time. 

Collision repairs

Keep your Volkswagen 100% with Volkswagen approved collision repair

Accidents happen, and to help you get back on the road we have a range of authorised collision repairers who have undergone training to repair Volkswagen vehicles to the highest standard and back to looking its best.

Roadside assistance

5-Year Roadside Assistance

With complimentary 5-Year Roadside Assistance, we’ve got your back with 24/7 365-day access to our New Zealand based breakdown support team. Whether you experience a flat battery at Cape Reinga’s lighthouse or locked the keys in your Volkswagen while hunting the famous Bluff oysters, a free call to 0800 577 599 will see you right.

VW Recalls

Service campaigns and recalls 

Volkswagen New Zealand is dedicated to providing vehicles of outstanding quality and value and, as part of our constant efforts to ensure ongoing customer satisfaction and safety, service campaigns and/or recalls may be introduced from time to time.

Infotainment updates

Your Volkswagen may have a navigation update ready and waiting!

Depending on the model and the specifications negotiated with your selling approved dealer, an infotainment update can be downloaded and applied to your vehicle.

Simply visit the link below or talk to your Approved Service Centre about available updates.

Frequently asked questions

Next steps

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