Service advisor completing diagnostic

Follow the workshop with Service Cam

Your vehicle in a video check 

We want you to be confident in the quality of service you’ll receive for your Volkswagen. With our personalised and transparent approach, taking care of your car is made simple and convenient.

Using the Volkswagen Service Cam, our technicians will send you a video explaining any additional services your car might need and why. You'll get an email with the video link, allowing you to stay informed no matter where you are—at home, work, or on the go. You can also choose to accept or decline these additional services and their associated costs. It's like being in the workshop yourself.

You call it transparency. We call it service.

* T&C’s Apply: Available at participating dealers only (Tristram European North Shore, W.R. Phillips, Miles Continental, and Southern Motor Group).

How does Volkswagen Service Cam work?

Sharing information with you

Make your regular service booking.  When dropping your vehicle off, our Service Advisors will give you the option to utilise Service Cam.

Customer receiving live service cam notifications
Video overview of service requirements
We ensure transparency each step of the way, even before we begin

Before starting any work, you'll receive a detailed video walk-through on Service Cam with any additional services your vehicle may need, from tyre replacement to brake pad wear. The link to view the video and review any additional services will be sent from " ".

Customer reviewing service cam video updates
Your confirmation of services
Your Service, Your call

 You'll also receive an estimate of the costs for upcoming services or repairs. With Service Cam, you have the flexibility to accept or decline the suggested services and associated costs. No repairs will be done until you give the go-ahead.

Customer approving their service plan
Service completion
Servicing with your convenience at heart

 Once the service is done, we'll inform you when your vehicle is ready for collection. If you need further information, our Service Advisors are here to assist you further with any queries.

Service advisor completing service cam check
Time is precious

The team at your local Approved Service Centre are specialists who know Volkswagen vehicles inside and out. They have the necessary tools and expertise to get your car back on the road quickly.

Since our focus is solely on Volkswagen, you can trust that only experts who are familiar with Volkswagen cars will work on yours. 

Organising your service is fast and easy—simply book online or give your local Approved Service Centre a call. We're here to make the process convenient for you.

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Time is precious - The extra mile

Next Steps

Service costs calculator
Find up-front what it costs to service your Volkswagen and what work will be completed. 

Next Steps