Genuine Servicing

Only the best for your Volkswagen, that's the Service Advantage promise. Our qualified and factory certified technicians will provide you with a comprehensive service, so you can enjoy a carefree and safe motoring experience. Volkswagen’s factory-recommended service schedules are designed to keep your service costs remarkably affordable and our transparent service-cost calculator shows you pricing up-front.

The right service for your Volkswagen

Annual Service

Your Volkswagen's yearly check-up

It is recommended for optimum engine performance to have your Volkswagen serviced every 12-months or 15,000 km (whichever comes first). Service requirements do vary between model and the mileage driven, so we recommend consulting the service price calculator for indicative pricing.

Vehicle Health Check

Replace Cambelt and Water Pump

Replace Pollen Filter

Replace Brake Discs and Pads

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Calculate service costs

Our intuitive service cost calculator shows you the up-front and maximum retail price to service your Volkswagen at any specified interval. You will find the same transparency and honest helpful advice from our Service Advisors at each dealer, who will help with explaining any work required so you can be confident that your Volkswagen will be taken care of.

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Book a service

Book a comprehensive scheduled service, health check, repair or software update for your Volkswagen and enjoy the peace-of-mind that comes with Volkswagen's Service Advantage. With 20 approved service centres nationwide, there is always a Genuine Service nearby.

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The benefits of genuine

What’s the first thing you look for when buying a used Volkswagen, does it have dealer service history?

The value we place on the approved service experience is unquestionable, it’s a matter of trust and for good reason.

With a direct link to the factory that made your vehicle, a qualified Volkswagen technician can connect to your vehicle for on-the-go diagnosis of faults, clearing of codes and software updates.

Volkswagen Genuine Parts® are guaranteed to be the only parts that will go near your pride and joy and our team will ensure complete transparency for your added peace of mind.

What's in a service?

A Volkswagen Genuine Service® is a wonderful thing. Not only is your pride and joy treated to the TLC it deserves, but your local approved service centre will roll out the blue carpet for you as well.

Think of a Genuine Service® as a day spa for your car and the service waiting area as a tranquil place for you to relax, unwind and enjoy our complimentary tea, coffee and wi-fi.

From top to bottom, our team of certified technicians will leave no floor mat or engine bay unturned in their goal to deliver you back a safe and reliable Volkswagen.

Learn more about Volkswagen servicing

Care Plans

At Volkswagen, our Care Plans are designed to take the guess work out of scheduled maintenance. You get the benefit from our expertise, specialist tooling, technology and excellent customer service.

A Volkswagen Care Plan ensures all your routine servicing costs, for both Genuine Parts® and labour are covered up front and fixed over the life of the plan, saving you money and improving the residual value of your car.

Ensure your Volkswagen receives the Genuine Service treatment and why not save a little change in the process.

Care Plans

Infotainment updates

Your Volkswagen may have a navigation update ready and waiting!

Depending on the model and the specifications negotiated with your selling approved dealer, an infotainment update can be downloaded and applied to your vehicle.

Simply visit the link below or talk to your approved service centre about available updates.

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The Pillars of Service Advantage

Transparent Pricing

Crystal-clear pricing

Our intuitive service-cost calculator shows you the up-front and maximum retail price to service popular Volkswagen models at any specified interval.

You will find the same transparency and helpful advice from our service advisors at any approved service centre across New Zealand. They will help explain any work required so you can be confident that your Volkswagen will be taken care of.

Service Cost Calculator

Genuine Parts

Genuine Parts to keep you moving

A genuine part to a Volkswagen is just as important as a scalpel is to a surgeon, the right equipment and no compromises.

With a part to match every model, old and new, our genuine range is manufactured precisely to fit, offering the value and quality you expect.

Backed by a 2-year unlimited km warranty when fitted at an approved service centre, there is nothing quite as good as a genuine part.

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Certified Technicians

Certified makes all the difference

A Volkswagen Certified Technician is the brain surgeon who's best qualified to work under the bonnet of your pride and joy.

Equipped with the latest tools and diagnostic equipment, our surgeons can diagnose a fault and repair it with genuine parts in a timely fashion.

With direct access to the factory that built your Volkswagen, code clearing and software updates can be made on the spot. Like a surgeon, the health and safety of you and your family is of the utmost importance - Welcome to our operating room!

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The extra mile

For you... we go the extra mile

From the moment you arrive at one of our approved service centres, you and your Volkswagen will receive professional service and genuine care.

Our service waiting area is stocked with complimentary tea and coffee, with access to free Wi-Fi. While you enjoy the amenities, your vehicle will enjoy some TLC as well with a complimentary wash and vacuum.

If you decide not to wait with us, many of our service centres offer loan car and pick up/drop off services, please remember to book this in advance.

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Frequently asked questions

For warranty purposes does my car need to be serviced at an approved centre?

Your vehicle should be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing by an after-market workshop will not be remedied under the vehicle's warranty. Please ensure that you maintain sufficient records to enable our Approved Service Centres to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used. An Approved Volkswagen Service Centre knows the required maintenance schedule for your vehicle and what is required at each service, we recommend you trust Volkswagen to service your Volkswagen.

Book a service

What's the benefits of servicing at an approved service centre?

Your local Approved Service Centre is the best place to service your Volkswagen, old and new. Our team of factory certified technicians are best equipped to work under the bonnet of your vehicle. With direct access to approved diagnostic equipment for fault finding and coding, our technicians will only use factory approved tools and Genuine Parts. Our nationwide network of Approved Service Centres offer transparent pricing so you know up-front what the cost is to service your Volkswagen. You will also receive a Genuine Service stamp in your owner's manual which can help maintain your vehicles resale value. To find out the cost to service your Volkswagen try out our intuitive service cost calculator or make a no obligation call to one of our Approved Service Centres.

Service Cost Calculator

Why do genuine parts matter?

Volkswagen Genuine Parts are manufactured strictly in accordance to Volkswagen's standards and technical delivery terms. These standards and terms firmly establish the specifications for Genuine Parts, including their physical, chemical and technical properties. They are the result of research that includes testing of functional performance and material compatibility. Volkswagen Genuine Parts are perfectly matched to the specific vehicle models for which they are intended. Genuine Parts can also be subjected to ongoing technical improvements as a result of new technologies and technical improvements. When installed by an Approved Volkswagen Service Centre, Genuine Parts carry a 2-year warranty.