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Collision Repair

Collision Repair.

Genuine Body Panels and Collision Repair Network.

Approved Collision Repair.

At Volkswagen we want to ensure that in the unfortunate event of an accident, no matter how small, your Volkswagen is repaired to Volkswagen standards. Our network of Approved Collision Repairers will maintain the integrity of your vehicle by using only Genuine Body Panels, factory approved repaired methods, factory trained technicians, certified tools and equipment.

You have a choice.

In the event of an accident, ensure your vehicle is delivered to an Approved Collision Repairer certified by Volkswagen.

You have a choice as to where your vehicle is repaired, so why not choose the experts trained by Volkswagen?

Our approved collision repairers will manage the claim process with your insurer, delivering the best results for both you and your vehicle.

Find a Repairer.

With 16 approved collision repairers across New Zealand, there is a Volkswagen specialist nearby to help get your Volkswagen 100% again.

An Approved Collision Repairer is:

  • Trained to the highest level in the proper use of Volkswagen approved repair equipment, tools and technologies.
  • Has access to the very latest Volkswagen repair information from ElsaPro.
  • Uses only Volkswagen Genuine Parts, complete with a two-year international parts & body corrosion warranty.
  • Works in partnership with the Authorised Volkswagen Dealer Network to provide the highest level of customer service.

Why Genuine?

Safe and strong: Volkswagen Genuine Body Parts give your Volkswagen the necessary stability and offer you the best possible protection in the event of an impact. Independent crash test analysis proves Volkswagen Genuine Panels offer the best possible protection and can reduce the overall cost* of a repair.

*Note: All accidents are different and pricing and quality of after-market parts can vary.

Independent testing.

Two identical Mark 7 Golfs were chosen for this experiment. Both vehicles had the bonnet, front mask, cross member, mud guard and bumper trim replaced. The Blue Golf was fitted with Genuine Parts® and the Silver Golf with after-market parts.

Both vehicles were crash tested at 15km/h and the results were staggering. The Blue Golf with Genuine Parts only required 15 new parts as a result of the accident, where the Silver Golf required 38 parts. The value of genuine speaks volumes. Watch the video to learn more.

Safe Wrapping.

Cross members, bumpers.

Absorbs most of the impact energy in an accident and distributes it to the body work. Your passenger compartment remains more robust as a result.

Engine bonnet.

Designed to deform in a crash, thereby absorbing more of the impact energy. Resulting in fewer injuries and lower repair costs. Note: Accidents vary and no repair is ever the same.


Engineered to protect pedestrians and other road users against water splashes, dirt and small stones.

Genuine Windscreens.

Volkswagen Genuine Windscreens are more than a protective shield against the elements. They ensure that your interior heats up less in the summer and provides support for your airbags during inflation.

Genuine windscreens are crucial for the correct operation of your Volkswagen's advanced driver safety features such as Front Assist, Lane Assist and Rain Sensors.

For the driver safety systems to operate correctly a certified Volkswagen technician must undertake the calibration and reset of all electronic equipment following a windscreen repair/replacement, bringing your vehicle back to the factory safety standards.

You have a choice

In the event your vehicle suffers a broken or chipped windscreen, it is recommended to specify a Genuine Windscreen from your insurance company. Genuine Windscreens provide the best fit possible to your Volkswagen and local supply from your approved dealer is plentiful, available when you need it.

Following a repair or replacement of the glass, only an approved dealer can calibrate your assistance systems correctly, meaning, for the safest drive possible, always choose Genuine.

More than just a good view.

Safe Support.

The windscreen provides support for the airbags during inflation.


Your windscreen is firmly bonded to the bodywork of your Volkswagen and hence a load bearing component. Almost 30% of the bodywork's ability to distort depends on it - and on its condition, of course.

Comprehensive Protection.

The windscreen protects you against the wind, UV radiation and noise. A Genuine Windscreen will help your interior heat up less in summer.

Windscreen Calibration.

In the event of windscreen replacement it is crucial that the advanced driver assistance systems (ADAS) on your Volkswagen are re-calibrated.

Only a trained technician at a Volkswagen approved service centre can perform a calibration of these systems and we recommend requesting a Volkswagen genuine windscreen from your insurance company to reduce any complications that may arise from incompatibility.

Safety First.

ADAS systems work through the camera that is fitted to the centre of your windscreen.

Correct calibration ensures the systems that monitor blind spots, pedestrians and proximity to other objects are working effectively, so it is important that the camera is calibrated by a trained Volkswagen technician.

Other systems such as lane assist, park assist and emergency braking collision avoidance can be effected by a lack of calibration. Put safety first and request Volkswagen Genuine.

Clean windscreen. Good visibility.

Only if you have a clear view of the road are you able to react properly. That's why, with your windscreen, regular cleaning coupled with Volkswagen Genuine Wiper Blades will deliver a safer driving experience..

Take a look around.

Find a Dealer.

Whether you are looking for Service and Parts or Collision repairers - find it all here.

Service Costs.

Find up-front what it costs to service your Volkswagen and what work will be completed.

Book a Service.

Simply fill out your details and advise when the time is convenient for you and a team member will be in touch to make a booking. Simple!