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Service Campaigns and Recalls

Service Campaigns and Recalls.

Important Ownership Information.

Service Campaigns and Recalls.

Volkswagen New Zealand is dedicated to providing vehicles of outstanding quality and value and, as part of our constant efforts to ensure ongoing customer satisfaction and safety, service campaigns and/or recalls may be introduced from time to time.

Does my vehicle have any outstanding recall campaigns?

We will notify you by letter if we suspect that there is a component on your vehicle that needs checking. Alternatively, if you would like to check if your vehicle has any outstanding recall campaigns that have not been completed, make a booking at your Volkswagen service dealer.

Your dealership can plug your vehicle into the diagnostic tester and check with a worldwide database for any campaigns that could affect your vehicle.

Current Campaigns.

Recalls are identified through ongoing quality observations by every manufacturer. Despite thousands of hours in testing and the most rigorous quality checks, occasionally the manufacturer will find components in your vehicle may be experiencing a higher than expected failure or wear rate.

Current campaigns are listed here.

Current Campaigns

Diesel Emission Update.

Find all the latest information here regarding the diesel emissions recall. You can also use the Volkswagen International VIN check HERE

You can contact Volkswagen New Zealand on 09 360 2911 during business hours (Mo-Fr 8.30 am – 5 pm) or your nearest dealer by calling 0800 VOLKSWAGEN.

Write to us - Volkswagen New Zealand, PO Box 959, Auckland 1021 or you can email us at

Learn More

Take a look around.

Book a Service.

Simply fill out your details and advise when the time is convenient for you and a team member will be in touch to make a booking. Simple!

Service Costs.

Find up-front what it costs to service your Volkswagen and what work will be completed.

Find a Dealer.

Whether you are looking for Service and Parts or Collision repairers - find it all here.