Importantly, while many other brands require six-monthly service intervals for their new vehicles, with Volkswagen the scheduled services are annually or after every 15,000km travelled, whichever comes first.
Supporting all of this is Volkswagen New Zealand's parts warehouse, which is one of the largest automotive warehouses in New Zealand. the second-largest of any such warehouse in Australasia. It is so large that there is an estimated 93 per cent chance it will be holding a necessary part – which means there is no waiting weeks for parts to arrive from overseas. Volkswagen's after-sales head office is based in Malaysia, which means that there is no need to wait for a delivery from Europe, so parts can be ordered and shipped quickly to New Zealand.
All of this provides a compelling challenge to the myth that Volkswagens can be expensive to own and maintain. While this may have been the case years ago when Volkswagens were relatively rare in New Zealand and genuine parts needed to be imported from Germany, today the combination of the large parts warehouse, Service Plan, and expanded new vehicle warranty, means the costs of ownership are at least on par with any other brand.