Together on this journey

Unite against COVID-19

Unite against COVID-19

Together on this journey

Our customers, colleagues and communities are at the heart of everything we do.  

With the developing COVID-19 situation we are following government advice and workingwith our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff. 

The information you will find on this page reflects the measures that Volkswagen New Zealand and its dealership network will take under the COVID 19 Protection Framework. 

Read more about the COVID-19 Protection FrameworkOpens an external link.

Safety first 

Our priority continues to be the health and wellbeing of our staff, our valued customers, and the wider community. We’ll continue to provide world-class service to Kiwis, while upholding the Government guidelines to keep you safe.  Here are the steps we will be taking to operate safely:   

  • Stricter cleaning and sanitation standards inside the dealerships and vehicles
  • Record keeping/QR codes provided for anyone visiting a Volkswagen dealership. 
  • Indoor capacity is managed appropriately for social distancing rules. 
  • Face coverings are encouraged for both our teams and customers (mandatory at Red and Orange). 
  • Contactless options for payment, pick-up and delivery available. 

Our dealerships are fully operational under the under COVID 19 Protection Framework.

We are committed to operating safely by following the Government guidelines. You can learn more about visiting businesses in the different Traffic Light levels at the official COVID-19 website.Opens an external link 

Remember to scan the QR code or keep a record of where you go, bring a face covering and find out if My Vaccine Pass is required. Get in touch with your local dealer before visiting if you have any questions about the in-person experience

Find a dealerOpens an external link 


AuthorisedService  Centres 

AuthorisedService Centres in New Zealand are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs. We will continue to offer these services contactless if you prefer. Please ask about these options when bookingwith your local dealership.

For everyone’s safety and convenience, if you needvehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website. 

Roadside Assistance remains in place. Call 0800 577 599 and our team will organise help. 

Find a service centre or book a serviceOpens an external link