Together on this journey

Unite against COVID-19

Unite against COVID-19

  1. COVID-19

Together on this journey

Our customers, colleagues and communities are at the heart of everything we do.  

With the rapidly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff. 

The information you will find on this page reflects the measures that Volkswagen New Zealand and its dealership network will take as a result of Alert Level 2 for Auckland and Level 1 for the rest of the country from 11:59pm on Wednesday 23 September.

Authorised Service Centres

Authorised Service Centres are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2. 

We can continue to offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs if you prefer. Please ask about these options when booking with your local dealership. 

Roadside Assistance remains in place. Call 0800 577 599 and our team will organise help. 


Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing and facilitation of strict hygiene practices for all those entering a Dealership. 

If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.   

New Zealand
Head Office

Volkswagen Head Office is open and we are here to help.

Safety first

Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:

  • Stricter cleaning and sanitation standards: application of disinfectant at key touchpoints inside the Dealership and vehicles
  • Digital contact tracing for anyone visiting a Dealership
  • Applying social distancing rules to our customers and employees

FAQs - Dealerships

Stay safe - keep social distance

At Volkswagen, we are convinced that together we will find new ways and solutions that will enable us to overcome this crisis. Right now it is particularly important that we follow the rules of conduct and hygiene with a lot of discipline. Stay safe - keep social distance!

Together we can slow the spread. Learn the simple steps you can take to unite against the virus and slow its spread. Find out what help is available and get the latest updates from the our government official website.

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