Technical Solution Updates

Technical Solution Update

Progress on the recall in 2017

Update from Volkswagen New Zealand, 17 May 2017

The software update has been released for all affected customers who continue to be coming into dealerships to have the software update completed on their cars. Each owner has been contacted directly as the software update became available for their vehicle.

If you have not been contacted or would like to check if your vehicle is included in the emissions software recall, please click here.Opens an external link

Required Standards

Volkswagen AG are bound by the German Federal Transport Authority (KBA) and their approval is required for every software release. The KBA have certified that the software meets the standards required under EU law. In New Zealand every Volkswagen vehicle is manufactured to EU emission specifications, so the New Zealand market is covered by the approvals. The KBA have confirmed that after the software update there is no change to the fuel consumption levels, performance figures or noise emissions of the affected models.

After the modification, based on the information supplied by Volkswagen AG, we consider that the vehicles will also fulfil all statutory requirements and the duly applicable emissions standards in New Zealand.

Stay updated

The software update will take approximately one hour to complete at an authorised Volkswagen dealership. If you require a loan car while this work is being completed, the dealership will arrange this at the time of making the appointment for you.

In the meantime, your vehicle is still safe and fit to drive. Between now and the software update, it can continue to be used on the road without any restrictions.

The software updates have gone very smoothly with extremely positive feedback from customers. As an independent distributor of products from Volkswagen AG, we are extremely pleased that the software is performing well in the marketplace and that the recall is proceeding well.

If you would like to arrange for your vehicle to have the software update, please contact your authorised dealer to arrange a convenient time for the work to be completed.

If you are a Volkswagen customer and would like to speak to us, please contact us on 09 360 2911 during business hours (Mo-Fr 8.30 am - 5 pm) or Frequently asked questions are available below

Are you affected?

Use your VIN (Vehicle Identification Number) to check whether your Diesel vehicle is affected

For any questions, please contact us at a mail link or 09 360 2911.

The system only checks Vehicle Identification Numbers (VIN) of the brands Volkswagen and Volkswagen Commercial Vehicles. Your VIN can be found in the front of the service book or at the bottom of the windscreen. 

Frequently Asked Questions