Here you can find all the latest information regarding the diesel emissions recall. You can also use the Volkswagen International VIN check to see if your Volkswagen falls under the recall.
For immediate contact, you can get in touch through our dedicated helpline.
Email: firstname.lastname@example.org or phone: 0800 735 456
Volkswagen AG has established that Volkswagen vehicles with 7 speed dual clutch gearbox, may over time, not continue to meet required production standards.
The mechatronics unit takes electronic signals and converts them into hydraulic power to operate your gearbox. In isolated cases a component may fail, leading to a loss of pressure in the hydraulic section of the mechatronics and in turn resulting in interruption of the power flow between the engine and the transmission.
For safety reasons, we need to undertake an inspection of this mechatronics component to ascertain if this may be affected, and consequently requires replacement. The work required will take approximately 4hrs and will be performed free of charge.
If your vehicle falls into one or more of our vehicle recall campaigns we will contact and notify you in writing.
From there, your vehicle needs to go to an Authorised Volkswagen Dealership to be checked by our trained technicians. You can make a booking to have the vehicle reviewed by getting in touch with your local Volkswagen Authorised Dealer.Find a Dealer
From sales to service and parts, our Volkswagen Experts are here to help.
To be connected to your local Volkswagen Dealership, simply ring 0800 VOLKSWAGEN during business hours.
For general questions, you can contact our customer experience team here.